customer service

Contact us by whatsapp or vie e-mail
address info@louisecastle.com

運送須知 

運送地區      中國香港特別行政區

運送時間      自發貨起2-4個工作日

運送費用      HKD30/1KG,續重HKD12/1KG,  ***現時免運費***

配送範圍 

運送服務地區包括香港島、九龍、新界及離島的商用地址。離島地區(除大嶼山、馬灣、長洲及南丫島)不設送貨服務。

  • 請勿以郵政信箱作為送貨地址。
  • 每份訂單只限送往一個地址。如要將貨品配送不同地址,請按不同地址分開下單。

更改地址 

貨物寄出後,如有需要更改地址,請自行聯絡順豐速運另作安排。衍生的額外費用必須自付。

  • 如顧客因個人理由未能收件,請自行與順豐速運聯絡安排。如貨件屢次派送失敗,你的訂單可能會被取消,本公司或不作退款。

貨物追蹤 

https://www.sf-express.com/hk/tc/dynamic_function/waybill/

順豐速運客戶服務熱線及時間: +852 2730 0273 (香港)

星期一至星期五   08:00 – 20:30

星期六、星期日、假日   08:00 – 20:00

我們辦公時間

辦公時間為:星期一至五,早上十二時至晚上七時(香港時間GMT+8/ 公眾假期除外);收件時間為:辦公日下午四時正。在收件時間前成功完成支付的訂單,大部份將會在2-4個工作天由貨運公司統一安排配送。

*對上述條款的任何更改將通過電子郵件及時通知客戶。

 

SHIPPING POLICIES 

DELIVERY AREA  Hong Kong SAR, China

DELIVERY DAY    2-4 working days

STANDARD          HKD30/1KG, Additional weight HKD12/1KG. ***Free shipping Now***

AREA IN SERVICE   Standard Delivery Service is available within commercial address of Hong Kong Island, Kowloon, New Territories, Outlying Islands. Outlying islands (except Lantau Island, Ma Wan, Cheung Chau and Lamma Island)

  • O Box is not accepted as shipping address
  • Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address

 

CHANGE OF SHIPPING ADDRESS 

Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer

If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded

 

ORDER TRACKING 

https://www.sf-express.com/hk/tc/dynamic_function/waybill/

SF Express Customer Service Hotline and Office Hours: +852 2730 0273 (Hong Kong)

MONDAYS TO FRIDAYS 08:00 – 20:30

SATURDAYS, SUNDAYS AND PUBLIC HOLIDAYS 08:00 – 20:00

 

OUR BUSINESS HOURS 

Our business hours are from Monday to Friday, 12pm-7pm (HKT GMT +8, excluding public holidays). The delivery time is: Office hours are at 4:00pm. Most orders that have been successfully paid before the delivery time will be dispatched by the shipping company on the next working day

**Any changes to the above terms will be promptly communicated by e-mail to the Client